How BotForge Built a Compliance Assistant for Model Office

Model Office is a compliance and business benchmarking SaaS platform, the first of its kind in fintech and regulatory technology. It wanted a digital assistant inside its enterprise dashboard to give users compliance and professional development guidance 24 hours a day.

The Challenge

The assistant had to understand natural language and answer a wide range of compliance and business development questions. It needed domain knowledge, including the FCA handbook, had to scale as the subject matter changed, and needed simple content management as compliance topics moved on. It also had to feel like a natural part of the existing dashboard.

The Approach

BotForge created MO, a compliance assistant with an informal, helpful personality, designed to make compliance guidance approachable.

• 340+ intents, each with multiple training phrases, covering compliance and business development
• Context awareness, so MO handles follow-up questions across multi-turn conversations
• Rich responses in text and HTML for clear, structured guidance
• Small talk and spelling correction to keep the conversation natural
• FCA handbook content and compliance best practice

MO runs on a cloud-hosted, API-based architecture built directly into the Model Office dashboard. Its content is easy to manage, so the assistant keeps pace as regulations change.

The Outcome

MO is now a core part of the Model Office platform, giving users compliance guidance around the clock across more than 340 intents, as a natural extension of the dashboard they already use.