How Every Interaction Redesigned Kakapo's Call-Centre App

Kakapo wanted to revitalise Unity, its call-centre application, with a completely rebuilt front end. Every Interaction redesigned the interface and created a new chat app.

Every Interaction for Kakapo Systems

Kakapo Systems

Client: Kakapo Systems
Agency: Every Interaction, part of Cohaesus
Type of work: Software & apps
Sector: Technology & Telecoms
Scope: Interface design, design system, front-end development, chat app

Kakapo Systems makes Unity, a call-centre application. Kakapo asked Every Interaction to help revitalise it.

The Challenge

Kakapo wanted to rebuild Unity's front end completely, as an Angular web app that could run in a browser and in a desktop wrapper.

The Approach

Every Interaction redesigned the interface, making usability improvements and bringing the design system up to date. The team also created a new chat application.

Every Interaction designed a whole new front-end UI for our software apps covering both look and feel and workflows. They developed great visual and behavioural concepts that have transformed our software.

Kakapo Systems