The Covid-19 pandemic presented unprecedented challenges for the care home industry, pushing many businesses to rethink their processes. Reeson Care Homes took the opportunity to move from paper-based administration to a digital system, improving business efficiency and enabling remote management. HeadChannel was engaged to create a custom ERP solution tailored to the specific needs of care homes, transforming Reeson’s operational workflow.
The Challenge
Before working with HeadChannel, Reeson Care Homes relied on manual, paper-based processes to manage core operations, such as resident care plans, employee management, and maintenance tracking. This not only slowed down daily operations but also made it difficult for remote workers to access critical data. Key challenges included:
Manual processes: Paper forms were time-consuming and prone to human error.
Remote access: With some staff needing to work remotely due to the pandemic, the lack of real-time data access made coordination difficult.
Data inconsistencies: Multiple locations storing records without a centralised system led to delays and errors in information sharing.
Reeson Care Homes needed a system that could digitise its processes, ensure seamless access to information across all locations, and reduce manual paperwork to improve operational efficiency.
Why HeadChannel?
Reeson Care Homes required a trusted digital partner who could not only deliver a robust ERP system but also provide ongoing support throughout the transition. HeadChannel’s extensive experience in creating bespoke software for healthcare and property sectors made us the ideal choice. We offered:
Tailored ERP solutions: Customisable software designed specifically for the care home industry.
Comprehensive support: From defining system requirements to providing technical and business support throughout the transition.
Scalable architecture: A future-proof system that can grow alongside Reeson Care Homes’ business.
Our Approach
Our partnership with Reeson Care Homes began with in-depth workshops to map out their existing processes and identify areas for improvement. The goal was to digitise core functions while maintaining ease of use for staff. Our phased approach allowed us to deliver a solution that addressed immediate needs while being scalable for future growth.
Workshops & Analysis: Conducted workshops to identify system requirements and pain points.
Custom ERP System: Developed a web-based system using ASP.NET Core, with modules tailored for HR, resident care, and maintenance management.
System Architecture: Designed a scalable architecture to allow for future expansion and seamless integration with third-party tools like payroll systems (e.g., Xero, Sage).
Data Migration: Transferred all critical paper-based records to digital formats, ensuring smooth adoption by staff.
Testimonial
“At HeadChannel, our goal was to support Reeson Care Homes in modernising their operations and enhancing efficiency across their multiple locations. We understood the challenge of transitioning from a paper-based system to a digital platform, especially for a business as sensitive and detail-oriented as elderly care. By working closely with their team, we developed a solution that not only streamlined daily tasks but also allowed them to manage operations remotely—something that became vital during the pandemic. The success of this project reflects our commitment to delivering tailored, scalable solutions that meet the unique needs of our clients.”
Kate Witko
Head of Operations, HeadChannel
The Outcome
HeadChannel successfully delivered a custom ERP solution for Reeson Care Homes, improving operational efficiency and enabling remote management. The new system centralised all key processes, such as resident management, HR, and maintenance tracking, while also allowing for custom reporting and easy data access. Key outcomes included:
Improved efficiency: Reduced paperwork and automated routine tasks, freeing up staff to focus on resident care.
Real-time access: Remote staff can now access important documents and data instantly, improving collaboration across locations.
Enhanced reporting: Customisable dashboards and reporting tools allow for better decision-making and oversight.
About
Reeson Care Homes is a UK-based care provider offering compassionate care for elderly residents. With a focus on improving the quality of life for their residents, Reeson Care Homes sought to modernise their internal processes through digital transformation, allowing for smoother operations and better care delivery.
