There are clear benefits of a SCV; improved customer service levels, better customer retention and an improved customer lifetime value. Clearly tracking your customers and their communications will help your organisation to have a more cooperative approach to customer service and improved cohesion between traditionally separate teams.
Although, implementing this is not without its challenges. The average customer faces multiple touch points when dealing with an organisation. As a result of this, multiple records can be held for one single customer. So where do you begin to start when trying to achieve a Single Customer View?
Join us, as our resident team of experts discuss this in the next instalment of our 2019 event series.
6:30 pm – Welcome drinks
7:00pm – Talks begin
7:45 pm – Q&A
8:00pm Onwards – Canapés & Networking
If you’d like to be updated about our future events, please write to firstname.lastname@example.org and we’ll send you an email when bookings are live.
The excellent facilities found at Fora Folgate Street – close to both Liverpool Street and Shoreditch High Street station.