There are a multitude of reasons why considering outsourcing your support and maintenance requirements to a trusted partner makes sense. I have many discussions with clients on the reasons why an outsourced offering would be appealing to them and perhaps unsurprisingly many of the same reasons come up time and time again.
Here are ten top reasons to outsource your support and maintenance:
- Outsourcing provides access to engineers as and when you need them and not just when your team are in the office and available.
- Existing staff enjoy new projects and campaigns, but do not necessarily enjoy the prospect of supporting an older project indefinitely once it has been approved. Therefore, outsourcing support and maintenance can help keep the core team happier.
- Let’s be honest, support and maintenance is not as sexy as working on an exciting new campaign, but the fact still remains that it is a vital part of your business and cannot be overlooked.
- Support and maintenance does not fit in with your current business model and requires an investment in infrastructure, but your clients require it, so you need to have a partner you can trust.
- You can get access to skills and knowledge that you may not have in your existing team.
- Outsourced teams already have the infrastructure in place and can generally be flexible when meeting your needs.
- Outsourcing support and maintenance frees up your existing resources, allowing them to work on the next big thing.
- The competitive costs of outsourcing support and maintenance allows your budgets to stretch even further.
- Outsourced teams are able to meet Service Level Agreement requirements, which may be challenging within your current infrastructure.
- Outsourced support and maintenance can be offered as a white label service, so the outsourcing can be transparent to your client, which for some clients is absolutely essential.
So there you have it, outsourcing your support and maintenance is certainly something worth considering, you just need to find a technical partner you can trust.
Author: Mark Pynen